Redesign Your Reference Desk: Get Rid of It!

Redesign Your Reference Desk Web site usage on the library’s home page grew 18 percent, from 103,955 hits in 1997–98 to 122,928 hits in 2000–01. The same librarians that offered traditional desk-bound reference service and library instruction were also the ones responsible for creating and main-taining the library’s 500+ Web pages.


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